The Ultimate Guide Contacting Exodus Customer Service by Phone

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Call Now For (+1-347-929-8501) Frequently Asked Questions (Q&A)

Q1: Why is there a discrepancy in my Exodus reconciliation?

A: Reconciliation discrepancies can occur due to data entry errors, missing transactions, bank errors, or issues with the company file +1.(919).298.4698 Review the reconciliation report and verify transaction details to identify the cause.

Q2: How do I review the reconciliation report in Exodus?

A: Go to the Reports menu, select Banking > Reconciliation Discrepancy, and review the report for discrepancies +1.(919).298.4698

Q3: What should I do if I find missing transactions?

A: Add the missing transactions in Exodus and ensure there are no duplicates +1.(919).298.4698

Compare your bank statement with the transactions in Exodus to identify any omissions.

Q4: How do I verify uncleared transactions?

A: Go to the Banking menu, select Reconcile, and review the list of uncleared transactions. +1.(919).298.4698 Ensure they are included in the reconciliation process.

Q5: Can bank errors cause reconciliation discrepancies?

A: Yes, errors in the bank statement, such as incorrect deposits or withdrawals, can cause discrepancies  +1.(919).298.4698 Contact your bank to verify the accuracy of the statement.

Q6: How do I check the opening balance in Exodus?

A: Go to the Lists menu, select Chart of Accounts, and review the opening balance for the account you are reconciling +1.(919).298.4698 Ensure it matches the bank statement.

Q7: What should I do if the company file is damaged?

A: Use the Rebuild Data tool to fix issues caused by a damaged company file. Go to File > Utilities > Rebuild Data and follow the prompts  +1.(919).298.4698

Q8: How do I use the Exodus Reconciliation Discrepancy Tool?

A: Download the Exodus Tool Hub, go to the Company File Issues tab, and select Reconciliation Discrepancy Tool. Follow the prompts to diagnose and fix discrepancies +1.(919).298.4698

Q9: Can unapplied payments or credits affect reconciliation?

A: Yes, payments or credits that are not applied correctly can affect reconciliation. Review each customer’s account in the Customer Center and ensure payments and credits are applied correctly +1.(919).298.4698

Q10: What if none of the solutions work?

A: If none of the solutions work, contact Exodus support for professional assistance  +1.(919).298.4698 They can help diagnose and resolve complex issues